Return Policy Page

1. Overview

At Aarunya Telangana | Global Artisan Goods, we strive to ensure our customers are fully satisfied with their purchases. This Return Policy outlines the terms under which products may be returned or exchanged.

2. Eligibility for Returns

• Products must be unused, unwashed, and in their original packaging with all tags attached.
• Returns must be requested within 7 days of delivery.
• Some items, including personalized or made-to-order artisan goods, may not be eligible for return unless defective.

3. How to Request a Return

• Contact our customer support team via [email protected] or phone: +91-XXXX-XXXXXX within the return window.
• Provide your order number and reason for return.
• We will guide you through the return process and provide shipping instructions if applicable.

4. Return Shipping

• Customers are generally responsible for return shipping charges unless the product is defective or damaged.
• We recommend using a trackable shipping service for returns.

5. Refunds & Exchanges

• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
• If approved, refunds will be processed to your original payment method within 7–10 business days.
• Exchanges may be offered for the same product or equivalent value items.

6. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately within 48 hours of delivery.
• We will arrange a replacement or refund at no additional cost.

7. Contact Us

If you have any questions regarding our Return Policy, please reach out to our support team:

Email: [email protected]
Phone: +91-XXXX-XXXXXX
Address: [Insert Office Address], Telangana, India